Privacy Policy

Privacy Policy for RummyRM

At RummyRM, we value transparency and customer satisfaction. Please read our Refund Policy carefully before making a transaction. By using our platform, you agree to comply with these terms.


Eligibility for Refund

We strive to provide the best experience for our users, but if you encounter any issues, we offer refunds under certain conditions:

  • Technical issues: If you experience technical problems that prevent you from playing or accessing the platform, you may be eligible for a refund.
  • Incorrect transactions: If funds are deducted from your account due to a technical glitch or an incorrect payment, you can request a refund.
  • Unresolved disputes: In cases of unresolved disputes, such as unfair gameplay or system malfunctions, refunds may be issued after investigation.

Non-refundable Transactions

There are certain conditions under which refunds will not be provided:

  • Once a game has been completed or a transaction has been processed successfully, it is considered final and non-refundable.
  • Any payments made due to player negligence, such as accidental purchase or transaction, will not be refunded.
  • Refunds are not applicable if a player fails to comply with the platform's terms of service.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our support team at [email protected] within 48 hours of the issue.
  2. Provide all relevant details such as your account information, transaction details, and a brief description of the problem.
  3. Our team will investigate your request and issue a refund if applicable, typically within 7-10 business days.

Exceptions

Refunds are not applicable for the following cases:

  • Failure to follow the platform’s rules and terms of service.
  • Disputes regarding the outcome of games or services rendered, except in cases of clear technical failure.
  • Any fraudulent activity or misuse of the platform.

Contact Us

If you have any questions or need assistance with the refund process, feel free to reach out to us:

  • Email: [email protected]
  • Address: A-316, Rajhans Plaza, Ahinsa Khand-1, Indirapuram, Ghaziabad, Shipra Sun City, Ghaziabad, Uttar Pradesh, India, 201014

Enjoy a Fair Rummy Experience

At RummyRM, we are committed to providing a fair and enjoyable gaming experience. Please play responsibly and always reach out to our support team if you have any concerns.

This privacy policy forms part of our Website's Terms of Service, by accepting the Terms of Service and the Privacy Policy on the registration page, you consent to provide sensitive personal data or personal information and are aware of the purpose of sharing such information. The following policy applies to your use of Play Games24x7 Private Limited’s (hereinafter referred as “Play Games24x7” or “we” or “us” “our”) website and/or Services, and covers information collected in connection with your access to and use of our website and/or Services. Please read this Privacy Policy carefully.

By registering with us and continuing to interact with us, you are consenting to the practices described in this Privacy Policy. The registration procedure to access our services cannot be completed until information in the non-optional fields is provided. Certain additional personal information may also be requested by Play Games24x7 for permitting you access to any Cash Games organized by us.

1. Policy Objective

We respect your privacy and assure you that any information provided by you to Play Games24x7 is protected and will be dealt with according to this Policy and the applicable laws. To avail the services offered on www.RummyRM.com and application(s) (hereinafter singly referred as the "Platform" and collectively referred as “Platforms”), you may have to provide certain information to us. This Policy provides the procedure followed by Play Games24x7 to gather, use, store, disclose and manage users' personal data. Play Games24x7 only collects personal data for the purpose of verifying user accounts, maintaining the accounts of the users, completing transactions of the users, for analyzing user behaviour and other related requirements.

2. What Information Do We Collect:

We collect or receive information you provide when you use, register on our Platform, access your account, communicate with us, answer our surveys, upload content, or otherwise use our Services. We collect the following information about you:

  • Sensitive Personal Data: Account password, Financial information such as Bank account or credit card or debit card or other payment instrument details.
  • Other Personal Information: Name, Date of birth, Telephone number, Postal/Contact address, PAN number (as applicable), The IP address of your computer, browser type and language, The date and the time during which you accessed the site, The address of the website which you may have used to link to any Website, Your photograph for testimonials and other promotions, Such other information that is defined as sensitive personal data or information in law.

3. How We Use Your Information:

We may use information about you for several purposes, including:

  • For providing our services: All users of Play Games24x7 consent to the use of Sensitive Personal Data and Other Personal Information for verifying user accounts, maintaining the accounts of the users, completing transactions of the users, for analyzing user behavior, and other related requirements.
  • Providing, Improving, and Developing our Services: We may also use software applications for Platform traffic analysis, to gather related statistics, for advertising and for determining the efficacy and popularity of Play Games24x7 among others.
  • Marketing: Photographs provided as part of testimonials and promotions by you specifically for marketing purposes give us irrevocable rights to use it for that purpose. We retain the discretion to delete or not use it any further, subject to the User Control of Personal Data and Information clause of this Privacy Policy.
  • Sharing Data: We may share information received from you with our employees, contractors, agents, and regulatory authority(ies) when necessary for processing or providing our Services.

4. Cookies:

A cookie is a small text file that uniquely identifies your browser when you visit a website. Cookies allow us to retain your preferences and account settings, among other things. When you visit our Platform(s), cookies may be left on your computer to personalize your experience and enhance game management and security purposes.

5. Data Security:

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures. Play Games24x7 has a comprehensive information security program to protect Sensitive Personal Data and Other Personal Information.

6. User Control on Personal Data or Information:

You have control over your data in the following ways:

  • Updating your information: You can update your personal details by contacting us at [email protected].
  • Withdrawal of Consent: Users can withdraw consent for use of their Sensitive Personal Data or Other Personal Information by emailing us.
  • Deletion of Data: Users may raise a request for deletion of any or all personal data or information stored with Play Games24x7.
  • Contact our support team at [email protected] within 48 hours of the issue.

7. Data Retention Policy:

Play Games24x7 shall retain the information provided by the users for such period as required to fulfil the purposes for which such information is collected, subject to longer retention as required under applicable laws.

8. Exclusions:

Play Games24x7 may share Sensitive Personal Data and Other Personal Information if sharing is necessary to comply with legal processes, enforce the Terms of Service, or prevent fraud.

9. Limitation of Liability:

Play Games24x7 reserves the right to change this Policy at any time without giving prior notice. The liability of Play Games24x7 shall be limited to removing Sensitive Personal Data from the system and other personal identifiable elements of the data.