Refund Policy

Refund Policy for RummyRM

At RummyRM, we value transparency and customer satisfaction. Please read our Refund Policy carefully before making a transaction. By using our platform, you agree to comply with these terms.


Eligibility for Refund

We strive to provide the best experience for our users, but if you encounter any issues, we offer refunds under certain conditions:

  • Technical issues: If you experience technical problems that prevent you from playing or accessing the platform, you may be eligible for a refund.
  • Incorrect transactions: If funds are deducted from your account due to a technical glitch or an incorrect payment, you can request a refund.
  • Unresolved disputes: In cases of unresolved disputes, such as unfair gameplay or system malfunctions, refunds may be issued after investigation.

Non-refundable Transactions

There are certain conditions under which refunds will not be provided:

  • Once a game has been completed or a transaction has been processed successfully, it is considered final and non-refundable.
  • Any payments made due to player negligence, such as accidental purchase or transaction, will not be refunded.
  • Refunds are not applicable if a player fails to comply with the platform's terms of service.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our support team at [email protected] within 48 hours of the issue.
  2. Provide all relevant details such as your account information, transaction details, and a brief description of the problem.
  3. Our team will investigate your request and issue a refund if applicable, typically within 7-10 business days.

Exceptions

Refunds are not applicable for the following cases:

  • Failure to follow the platform’s rules and terms of service.
  • Disputes regarding the outcome of games or services rendered, except in cases of clear technical failure.
  • Any fraudulent activity or misuse of the platform.

Contact Us

If you have any questions or need assistance with the refund process, feel free to reach out to us:

  • Email: [email protected]
  • Address: A-316, Rajhans Plaza, Ahinsa Khand-1, Indirapuram, Ghaziabad, Shipra Sun City, Ghaziabad, Uttar Pradesh, India, 201014

Enjoy a Fair Rummy Experience

At RummyRM, we are committed to providing a fair and enjoyable gaming experience. Please play responsibly and always reach out to our support team if you have any concerns.